Symptoms

After updating your iPad to iOS Safari will not launch live or recorded sessions automatically. The reason for this is Safari reports your iPad as a Mac OS computer and our website provides the application for Mac OS, instead the one designed for iOS.

Solution

To solve the issue please follow the steps below:

1. Open Settings

2. Tap on Safari

3. Tap on Request Desktop Website

4. Make sure All Websites is NOT selected. It must be grayed out.

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